As I mentioned in my last post, I’ll present you today the five basic rules of communication in practice. The following rules are my own recommendations. If you search in the net after rules of communication you get countless suggestions – so I finally felt free to create my own individual components, which suit as well to my generation.
The five basic rules of communication
- “It’s not possible – not to communicate!” As soon you come across to someone, you communicate.
- “Every communication has a sender-receiver relationship.” As long as there is no disruption the communications goes (‘swimmingly’) on.
- “There is no correct, ideal, but rather suitable communication.” You always deal with a situation, your counterparty and yourself.
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5. “Blind alley of disputation.” The communication in disputation or stressful situation
is very challenging. Here some reasons:
- Desire to be right after all
- Indirect affront
- Aggressivity
- Not listening
- Blaming and “you” messages
- Passivity
- Fixation on rational arguments
- Interpretation
- Irony and sarcasm
- Conciliate
- At all cost want to achieve harmony
- To wander from the subject
As a study has shown some years ago (I guess it was PWC, 2008 or PewResearch, 2010), the elder are more pushy and aggressive in business-matters and negotiations, than our generation. (Hard-facts vs. Soft-skills/facts) The reasons are amongst others: In past you had to hold more together to survive than in our times. The work has been more dangerous – more manual. “Climb the social ladder and get rich.” was a maxim!
We are more ‘casual’, ‘easy’, living in an affluent society, focusing on work-life-balance and communicate almost naturally with smartphones, FB, in forums, and so on…
So this also comes down to our communication – keep this in your mind for later posts. ;-)
Next time we’ll dedicate to the model of Schultz von Thun: The four-sides model (also known as communication square or four-ears model).
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